Corrective Maintenance
Other Services
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At SURGE Ingeniería, we offer corrective maintenance services to address and resolve any issues that arise in your systems. These services can be performed on demand or through annual contracts that establish clear responsibilities and specific response times, as determined in the SLA (Service Level Agreement) document.
Service Features
24x7x365 Service Schedule
Our team is available year-round, every day, every hour for emergencies.
Rapid Response
We guarantee a response time of 1 hour for emergencies and 2 hours to move personnel to the site.
Criticality Assessment
We classify events as high, medium or low criticality, ensuring an adequate and timely response.
Customized Service Level Agreements
SLAs are developed according to the client's needs and expectations, ensuring clear rules for both the client and SURGE Ingeniería.
Certified Engineers
Our service is provided by engineers certified by the brands we represent, ensuring specialized and high quality solutions.
Contract Options
We offer contracts with or without the inclusion of spare parts, adapting to the customer's needs.
Benefits of Corrective Maintenance
Efficient Troubleshooting
We address and resolve problems quickly and effectively, minimizing downtime.
Personalized Attention
We tailor our services to the specific needs of each client.
Continuous and Reliable Service
We guarantee the availability and operational continuity of your systems.
Rely on our 24x7x365 corrective maintenance services for a fast and efficient response to any inconvenience, guaranteeing the operational continuity of your infrastructure with the support of certified engineers.
